What's the best way of getting support at StoryChief?
1. Our help center & Academy videos
We try to document as much as we can in our help center, from "How to" articles to lists of known errors for every website/social channel.
Our StoryChief academy also contains lots of visual guides through our features 👉 Academy.
Our product team also tries to provide a clear error message so you can quickly resolve this if possible. Feel free to copy-paste this error in our Help center search, to hopefully find a resolution.
2. Chat
The fastest way to receive help is by starting a chat in the application and providing as much information as possible, including screenshots or screen recordings.
-> It might also be relevant to mention whether our team can access the workspace with your permission. This might help to view more details or visualize the error better.
For example, when publishing fails, a screenshot with the error message helps a lot.
🔔 Note: Our chat works with a filtration system where you can click a couple of options (report bug, feature request, product question, ..). This triggers some follow-up questions to gather as much information as possible, yet you will always speak with a human!
3. Email
Alternatively, mail support@storychief.io and we will get back to you as soon as possible. 📨