This article links back to specific FAQ pages regarding all of our features. So you can find the most frequently asked questions specifically per topic.
In this article:
General
What's a workspace?
How does the free trial work?
Can I invite other team members during my trial?
What integrations does StoryChief offer?
What languages are supported?
Which browser versions are supported?
Can I work offline?
Troubleshooting/errors
Is the StoryChief server down?
What happens when I change the name of my social media channel? Does the connection break?
Is support included?
1. General
❓ Who owns the content of my articles?
You! When you publish to your website through StoryChief, your content is saved in your backend and database of YOUR server. It's as if you created it in your own CMS, to begin with.
❓ What's a workspace?
A Workspace is a shared space where you can invite teammates and clients to work on content and marketing campaigns together.
❓ How does the free trial work?
StoryChief’s free trial requires no credit card to sign up. During the 7-day trial, you’ll have access to all the add-ons & features. After the free trial period, simply add your credit card details to continue using StoryChief.
❓ Can I invite other team members during my trial?
You can invite as many people as you like to join your workspace in StoryChief. You won’t be billed at all during your trial period. StoryChief makes it easy to collaborate with other people on your team, craft content, create campaigns, and comment on each other’s work.
❓ What integrations does StoryChief offer?
StoryChief provides over 450+ integrations, including Wordpress, Linkedin, Salesforce, Hubspot,... just to name a few.
-> Connect your channels
❓ What languages are supported?
The main interface of StoryChief is in English, however, the platform supports over 35 languages and dialects for publishing articles and social media posts.
❓ Which browser versions are supported?
For the best possible experience, please make sure you are using an up-to-date browser. Most moderns browsers automatically update every few weeks with no interaction required.
Minimum browser versions:
Browser name and version | Release date |
Google Chrome 90 | April 2021 |
Firefox 85 | January 2021 |
Safari 14 | September 2020 |
Microsoft Edge 90 | March 2021 |
❓ Can I work offline?
StoryChief only works online. Otherwise, you couldn't embed interactive media such as Instagram posts, tweets, and videos. Publishing to your website, social channels, and ambassadors also requires an internet connection.
The pros:
No longer juggle multiple versions of Word documents. Working online ensures that every user is working on the most recent version. Your content autosaves in the editor.
Leverage the AI features to draft and finetune your content faster.
Easily collaborate by sending approval requests.
A lot more!
2. Troubleshooting/errors
❓ Is the StoryChief server down?
We have a status page where you can see our current status and have a look at previous issues! 👉 Status page.
❓ What happens when I change the name of my social media channel? Does the connection break?
When you change the name of a channel, nothing happens. To see the updated name in StoryChief, remove the connection and connect the channel again. All the data and scheduled posts will remain as they were.
-> How to reconnect a channel
❓ Is support included?
Yes – all of our paid plans come with awesome support, including live chat. We're actually very proud of the feedback we receive from our clients and our 97% Customer Happiness Rating.