This guide can help you get past roadblocks if your Facebook or Instagram channel becomes disconnected if you can't find a specific Facebook Page you're trying to connect, or if you encounter an "unknown" error or any permissions errors.
Table of Contents
1. Checking your admin status
Step 1. Go to your Meta Business Suite Settings and select the account of the Facebook Page you want to access. This should open the People page for the Business portfolio.
Step 2. Check if your name is listed here and click to open more details. Preferably, a user has Full control over a page they have all the permissions needed to connect the page.
When the person isn't listed, click 'Invite people' to add them
When the person has insufficient rights, click 'Manage' next to their name
2. Checking Facebook permissions
Permissions are a common reason for connection issues and “unknown” errors when sending posts. Follow these steps to get things back on track.
Step 1. Log into the Facebook personal profile that is an admin on the Facebook Page.
Step 2. Click on the small drop-down arrow at the top right of your screen and then click Settings & Privacy > Settings. From there, click "Business Integrations" on the left-hand side (or click this link).
Step 3. Find StoryChief in the list of integrations and click View and Edit.
Step 4. In the pop-up window, we need to ensure that all toggles are enabled.
Step 5. After selecting all Pages, click "Save".
Now try connecting your Facebook/Instagram channel again. You can also retry any failed posts. If you still see errors, please reauthorize your connection, by following the steps below.
3. Removing StoryChief from Business Integrations in Facebook and reauthorizing the connection
Sometimes StoryChief will need to be removed from Business Integrations in Facebook for you to re-establish the connection.
🔔 Note: This will disconnect any existing Facebook and Instagram channels you have connected and those will need to be reconnected. These steps only re-establish your connection and do not remove any posts already scheduled.
Step 1. Adding a new destination will redirect to the Meta Business Suite. Normally, you could just continue to authorize StoryChief again. Now, the goal is to find the StoryChief integration in the Business Suite.
Step 2. Go ahead and click on https://www.facebook.com/settings?tab=business_tools. Make sure that you are working in your personal profile, as it is a user that gives the permissions, not the page.
Step 3. This will open the business integration window with the installed applications.
Step 4. Here you'll find StoryChief listed in your active connections, click on "View and edit" to see all the permissions the platform has. Make sure everything is enabled. Save the settings and return to the Authorization page from earlier.
If your permission window looks different than the one below (with checkboxes for pages, ..) and is a couple of years old, it is best to remove the application. Go back to StoryChief and click on "Add new destination" to renew the permissions.
Step 5. Go back to StoryChief and connect the Facebook or Instagram page as a destination.
🎉 You're done, grab a coffee, you deserve it!
Check out the next steps below for more in-depth guides or follow-up actions.